Account

I didn't receive the verification code

• We have identified a temporary error with Gmail. Please try the following methods:
  • Register using an address from a different email service
  • Or, try registering with your phone number.
    • Note: You can change your avatar and room settings even after account registration.

 

Emails go to spam

• The verification email might be sorted into your spam folder.
  • Check the "Spam" folder in your mailbox.
  • Search for "gogh" to see if an email titled "Verification Code from gogh" was sent to you.
• Additionally, please check the following possibilities:
  • Ensure you didn't enter an incorrect email address or phone number.
  • Make sure you didn't use an account you registered previously.

 

The verification code has expired

• If 60 seconds pass after the verification code is issued, a "Resend" button will appear at the bottom right. Tap it to receive a new verification code.

 

I received a "Code does not match" message

• If you resend the verification code, please enter the number from the most recent email.

 

I forgot my password

1. Select "Login" from the title screen.
   • If you are already logged in, please log out from the settings screen and return to the title screen.
2. You can change your password by selecting "Can't log in."

I Forgot My Sign-in Method

Please refer to the instructions below and try signing in using the method you are most likely to have registered with.

If no account is found for the information you entered, "Login Failed" will be displayed. Please check that your information is correct and try another sign-in method.

If you think you registered with an Apple ID

You can check which apps are linked to your Apple Account in Settings on your iPhone/iPad or through the Apple Account management page in your web browser.

Refer to Apple's support article "View the apps you're using with Sign in with Apple" to check whether gogh is listed among your linked apps.

If you think you registered with a Google Account

You can check your connected apps on your Android device or through your Google Account.

On an Android device

1. Open Settings.
2. Tap Google.
3. Select Connected apps in your Google settings.
4. Check whether gogh appears in the list of connected apps.

In a web browser

Refer to the Google Account Help page and click Check connections to see whether gogh appears in your connected services.

If you're not sure which sign-in method you used

gogh supports the following sign-in methods:

• Email address
• Google Account
• Apple ID (iOS only)

Please try each sign-in method in turn.

If you are still unable to access your account, we kindly ask that you consider creating a new account.

For security reasons, users are responsible for managing their own account information. Please understand that we are unable to disclose account information individually.

About Account Linking & Data Transfer

In gogh, you can link multiple sign-in methods to a single account.

Once you link additional sign-in methods to your current account, you can access the same account using any of the linked sign-in methods.

If you switch to a new device, you can continue using your existing data by signing in with one of your linked sign-in methods.

Note: Account linking between the Steam version and other platforms is not supported.